Delivery Information
Please allow 3-7 working days for delivery within New Zealand. Please allow for 1-3 weeks for Australia shipping. This is due to ongoing reduced airfreight frequency and offshore processing congestion causing delays. All items are fully tracked and traced. When ordering please ensure you supply a physical address where your item can be signed for, 9am – 5pm weekdays. Delivery cannot be made to a PO Box.
All orders placed after 12pm are shipped the following day. Orders are shipped Monday – Friday. No orders are shipped or will be received Saturday or Sunday.
Once an order is collected from us, we take no responsibility for any delays which may arise from circumstances outside of our control once in the courier’s hands.
Products on Display in Store – Available to Order
Occasionally some products displayed in our stores may not be available to take home immediately but can be ordered and shipped directly to your preferred delivery address. An example of this may be when the size required for a certain product is only available in another Issimo store.
When you place an order for an “On Display to Order” item:
- The product will be ordered from our supplier or transferred from another store where required.
- Delivery time is the same as our standard shipping times.
- New Zealand: Please allow 3–7 working days from the date your order is confirmed.
- Australia: Please allow 1–3 weeks from the date your order is confirmed.
- Standard shipping charges apply in accordance with our normal shipping policy.
- All orders are fully tracked once dispatched.
- If an unexpected delay occurs, we will contact you as soon as possible to provide an updated delivery estimate.
Please note that while every effort is made to meet the estimated delivery times, these are approximate only and may be affected by supplier availability or courier delays outside our control
Returning Goods
All Returns must be sent to:- Issimo, 1 Searle Lane, Queenstown, 9300. Please include your details and order number for a prompt turnaround. We recommend any returns be sent with a tracked and insured courier service as we cannot be responsible for items lost or damaged in transit to us.
Once we received your parcel – If your order qualified for free shipping, the original shipping cost paid by Issimo will be deducted from your refund. Items may be exchanged for another item or returned for store credit for use online or in-store. Please contact us within 24 hours of receiving the goods to let us know if you require any return options:- queenstown@issimo.co.nz. We require return of the goods (at your cost) within 10 days of purchase. All items must be returned in original condition with original packaging, barcodes and tags.
Click & Collect
Once you have completed a click and collect order we will be in touch to let you know which store the item is available in. In the case where the shoe is not in your preferred store for collection we will transfer the stock and contact you once it is available for collection.
Availability
Our stock levels are constanly changing due to store sales. In the unlikely event that the item you want is sold in-store just before your purchase, we will endevour to locate a replacement but this is not always possible. Should this happen we will contact you immediately and offer a credit or a full refund.
